Terms & Conditions

1. Definitions

• "Service" refers to any AI engineering engagement provided by Prismata, including Data Pipeline Architecture, AI-Assisted Compliance Monitoring, and Full-Stack AI Solution Development.
• "User" or "You" refers to any individual or organisation accessing this website or engaging Prismata's services.
• "Agreement" refers to the engagement proposal and scope document agreed between Prismata and a client prior to commencement of work.
• "Content" refers to all text, design, code, and materials on this website created by Prismata.
• "Deliverables" refers to architectural documents, code, templates, and outputs produced during an engagement.

2. Acceptance of Terms

By using this website or engaging Prismata's services, you confirm that you are at least 18 years of age, have legal capacity to enter into binding agreements, and accept these Terms in full. If you are engaging on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

3. Service Description

Prismata provides AI engineering services as described on this website and in individual engagement proposals. Services are available to organisations primarily in Singapore and Southeast Asia. The specific scope, timeline, and deliverables for each engagement are defined in a written Agreement prior to commencement. Service availability may vary based on capacity and engagement complexity.

4. User Responsibilities

When using our website or engaging our services, you agree to:

• Provide accurate information in all communications and contact forms
• Not attempt to access systems or data beyond your authorised scope
• Not use this website to transmit harmful, unlawful, or fraudulent content
• Not reverse engineer, copy, or redistribute our website content without written permission
• Maintain the confidentiality of any access credentials provided during an engagement

5. Intellectual Property

All website content, including design, copy, and code, is the intellectual property of Prismata Pte. Ltd. and may not be reproduced without written permission.

For engagement deliverables, intellectual property rights are governed by the individual Agreement. Unless otherwise specified, Prismata grants clients a perpetual, non-exclusive licence to use deliverables for their intended purpose. Prismata retains the right to use general methodologies and non-client-specific knowledge developed during engagements in future work.

6. Payment Terms

Service pricing is stated in the individual Agreement and quoted in Singapore Dollars (SGD). Unless otherwise agreed in writing:

• A deposit of 50% is required prior to commencement of work
• The remaining balance is invoiced upon delivery of final deliverables
• Payment is due within 14 calendar days of invoice date
• Late payments may attract interest at 1.5% per month

Scope changes identified during an engagement are documented and priced in a variation order, which must be agreed in writing before additional work proceeds. No additional charges will be applied without prior written agreement.

7. Service Delivery Terms

Prismata will deliver services with reasonable care and skill in accordance with the agreed scope. Engagement timelines are estimates based on the scope at the time of Agreement. Adjustments may be required where client-side delays, scope changes, or unforeseen technical constraints arise. Prismata will communicate timeline changes promptly and document agreed adjustments.

Each engagement includes defined review gates. At each gate, the client may request direction changes within the agreed scope. Changes beyond scope will be handled as variation orders under Clause 6.

8. Confidentiality

Both parties agree to maintain the confidentiality of non-public information disclosed during an engagement. Prismata will not disclose client data, systems information, or business information to third parties without consent, except as required by law. Confidentiality obligations survive termination of the engagement for a period of three years.

9. Disclaimers

This website and its content are provided "as is". Prismata makes no representation that the website will be error-free or continuously available.

AI engineering deliverables are provided based on the information and requirements supplied by the client. Prismata does not warrant that any system will perform in a specific manner outside the agreed test conditions.

Nothing on this website constitutes legal, financial, or compliance advice. Organisations should obtain appropriate professional advice for their specific regulatory obligations.

10. Limitation of Liability

To the maximum extent permitted by Singapore law, Prismata's total liability for any claim arising from an engagement shall not exceed the total fees paid by the client for that engagement.

Prismata shall not be liable for indirect, consequential, or incidental losses, including loss of profit, loss of data, or business interruption, even if advised of the possibility of such losses.

11. Indemnification

You agree to indemnify and hold Prismata harmless from claims, losses, or expenses arising from your misuse of our website, breach of these Terms, or violation of any third-party rights in connection with information or materials you provide to Prismata.

12. Termination

Either party may terminate an engagement by providing written notice. In the event of termination, the client is liable for fees corresponding to work completed up to the termination date, including any committed third-party costs. Prismata will deliver all work-in-progress materials at the time of termination.

Prismata reserves the right to terminate an engagement immediately if the client breaches payment obligations or requests work that violates applicable laws.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of Singapore. Any dispute arising from these Terms or an engagement shall first be subject to good-faith negotiation between the parties.

If resolution cannot be reached through negotiation within 30 days, disputes shall be referred to the Singapore Mediation Centre, and if mediation fails, to the courts of Singapore, which shall have exclusive jurisdiction.

14. General Provisions

Entire Agreement: These Terms and any individual Agreement constitute the entire agreement between the parties and supersede prior understandings.

Severability: If any provision of these Terms is found unenforceable, the remaining provisions continue in full force.

Waiver: Failure to enforce any provision does not constitute a waiver of the right to enforce it in the future.

Assignment: You may not assign your rights under these Terms without Prismata's written consent. Prismata may assign its rights in connection with a business transfer.

15. Changes to Terms

Prismata may update these Terms from time to time. Updated Terms will be posted on this page with a revised effective date. Continued use of our website after changes are posted constitutes acceptance. For active engagements, existing Agreements remain governed by the Terms in effect at the time the Agreement was signed unless both parties agree otherwise in writing.

16. Contact